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Closing the account

If your experience is not what you expected

Updated yesterday

Have you considered that instead of closing the account, you could:

  • Change your preferences on how you use the app and Sling communicates with you, for example; you can toggle on and off your preference to be located in the Sling Money Directory - check it out in the profile section of the app,

  • Unsubscribe to e-mails sent by Sling Money - click that option in the email,

  • Uninstall the app from your device and re-install & sign back into the account at a later stage.

If you still wish to close your Sling account, you can off-ramp the funds in your Sling Wallet through us at any time and also take your wallet to another provider to off-ramp if you prefer.

Step by step

  • Pop to the profile section in the app, click on "More", and follow the close account instructions from there.

  • We value your feedback, so we may ask you why you wish to change your preferences or close your account.

  • If you would also like to have all your data deleted, don't hesitate to get in touch with us via in-app chat.

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