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How do I close my account?

If your experience is not what you expected

Updated over a month ago

Instead of closing the account, you could:

  • Change your preferences on how you use the app and how often Sling Money communicates with you.

    • For example, you can toggle on and off your preference to be located in the Sling Money Directory—check it out in the app's profile section.

  • Unsubscribe to emails sent by Sling Money - click that option in the email

  • Uninstall the app from your device and reinstall & sign back into the account at a later stage.

If you still wish to close your Sling Money account, you can off-ramp the funds in your Sling Wallet at any time or take your wallet to another provider.

We value your feedback, so we may ask why you wish to change your preferences or close your account.

If you would also like to have all your data deleted, don't hesitate to contact us via in-app chat.

Step by step

  • Make sure to withdraw any remaining funds

  • Collect your wallet keys

    • Tap the avatar icon

    • Go to More

    • Select Private Key

      • Read instructions

      • Select 'I have read and understand' and collect the keys

  • Return to the previous screen and tap the 'Close account'

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