We’re Here to Help!
Good or bad, we take all our users concerns seriously and are committed to resolving them as quickly as possible.
If you have any issues, we encourage you to reach out to us first through the chat feature in the Sling Money App or by emailing us at [email protected]. Our team will do their best to assist you and find a resolution.
If you still feel your issue hasn’t been resolved, you can file a formal complaint or ask us about our complaint handling process.
How to Raise a Complaint
To submit a formal complaint, please email us at [email protected] with the "Formal Complaint."
In your email, kindly include:
The reason for your complaint.
How would you like us to resolve it?
Any other relevant details or information.
Once we receive your complaint, we’ll send you a confirmation to let you know it’s being handled.