Imagine you meant to send 50 EUR to your friend Alex's Sling Wallet for splitting dinner but accidentally sent it to an incorrect address or the wrong contact in your list.
All Sling Wallets are entirely self-custodial. This means that you have full control over the funds in your Sling Wallets. This means that:
The transaction cannot be undone or reversed, even by Sling Money.
To try and resolve the issue, you would need to contact the person who received the funds and politely ask them to return it.
If you are finding this challenging you can contact us through in-app chat and we'll try to help you, but please remember that we are physically unable to return funds from a completed transaction due to the nature of the modern cryptography Sling Money uses.
For more information about why this is please when a refund is possible or not.