We’re here to answer your questions about using Sling Money in Mexico.
Topics
How to transfer
What can I use to add and withdraw funds?
Stablecoin exchange
Sling Money supports the Solana Blockchain and the USDP and USDC stablecoins.
SPEI
You can add money and withdraw money using SPEI.
How can I do it?
Stablecoin exchanges
You need to add your Sling Money wallet address to your Solana-based stablecoin wallet or exchange.
SPEI
To add your bank account via SPEI and deposit funds, you’ll need to provide your CURP (Clave Única de Registro de Población).Each time you want to deposit funds, a unique CLABE (Clave Bancaria Estandarizada) will be generated. You should use this CLABE to make the transfer from your online banking to your Sling Money balance.
To withdraw funds, link the CLABE of your bank account so you can transfer the money to it.
Deposits and Withdrawals
How long does it take for the transactions to be completed?
Stablecoin exchange - It can take 10 to 15 minutes for the transfer to settle
SPEI - usually, it can take up to 10 minutes for the transfer to be completed.
Stablecoin exchange timeframes
The timeframe can vary due to several factors:
Technology and infrastructure are involved in the transaction
Blockchain network traffic
Whether or not the exchange is performing a cross-chain transfer
Security protocols
Your Sling Wallet is powered by the Solana blockchain. Every transaction is recorded on the Solana blockchain, and you can check it on Solscan. It provides information like the contents of an individual block, transaction history, and balance of wallet addresses on the Solana blockchain.
Chargeback and Refunds
If you are a Sling Money user and funds were taken out of your account without your consent
At Sling Money, we take fraud prevention seriously and understand how concerning these situations can be. Rest assured, we're committed to helping you resolve any issues and will do everything we can to assist you. Contact us via our support platforms, and we'll work with you to address your concerns as quickly as possible.
If you are not a Sling Money user and see unauthorised transactions with Sling Money
The fastest way to resolve this is to inform your bank that you do not recognise the transactions made with Sling Money. They will then contact us directly.
General
If we do not cover a specific topic that might be useful to Sling Money users in Mexico, feel free to contact us via our social media platforms
What promotions are available in Mexico?
None at the moment.
Are invite codes available in Mexico?
When your account is activated, you will have access to an invitation code that can be used to invite your friends to join Sling Money. See how to use them.
Is Sling Money going to be hosting an event in Mexico?
We do not have any events scheduled now, but we hope to come to Mexico in the future.
What payment methods do you not support in Mexico?
We only support SPEI and stablecoin exchanges. Debit cards, bank accounts, and mobile money wallets are not available at the moment.
We do not support cash deposits or credit cards.
Can I use Sling Money for business?
Sling Money is currently not a business service, so it does not support issuing invoices, savings, lending, taxes, etc.