We’re here to answer all of your questions about using Sling Money in Croatia.
Topics
How to transfer
What can I use to add and withdraw funds?
How can I do it?
Debit card
To add a debit card, you need to add your card number, CCV code, expiration date, and billing address.
Bank account
To add your bank account, you need to provide your IBAN number.
Example: HR1723600001101234565
Stablecoin exchanges
You need to add your Sling Money wallet address into your Solana-based stablecoin wallet or exchange.
I want to send money to my friend who’s not on Sling Money, how can I do it?
A Sling Link is a way to send cash to someone who isn't on Sling Money yet. You can create a Sling Link for the value that you want to pay and then message it to the recipient via iMessage, WhatsApp, Facebook Messenger, etc. They can then claim the funds directly to their bank account, mobile money wallet, or Sling Wallet.
Deposits and Withdrawals
What are my transfer limits?
Money (Euro)
You can check your daily limits for
Deposits
Withdrawals
Sling Links
in your profile section, see how to consult it here.
There is no limit to the amount you can send and receive to other Sling Money users.
How long does it take for the transactions to be completed?
Debit card - Usually instant
Bank transfer - It can take till 2 business days if under the SEPA platform. If your bank has the option SEPA Instant, the transaction is processed under seconds.
Stablecoin exchange - It can take 10 to 15 minutes for the transfer to settle.
Stablecoin exchange timeframes
The timeframe can vary due to several factors:
Technology and infrastructure involved in the transaction
Blockchain network traffic
Whether or not the exchange is performing a cross-chain transfer
Security protocols
Your Sling Wallet is powered by the Solana blockchain. Every transaction is recorded on the Solana blockchain and you can check it on Solscan. It provides information like the contents of an individual block, transaction history, and balance of wallet addresses on Solana blockchain.
Which cards can I link to my account?
You can use physical or virtual debit cards (Visa or Mastercard).
How do I know if my card is debit or credit?
Debit cards usually have the description "debit" on the front. If there is no description, the card may be a credit card or have both functions. Check your banking app to see if there is a limit, as credit cards have a limit to how much you can charge. If you are not sure, contact your bank's customer support and ask.
Chargeback and Refunds
If you are a Sling Money user and funds were taken out of your account without your consent
At Sling Money, we take fraud prevention seriously, and we understand how concerning these situations can be. Rest assured, we're committed to helping you resolve any issues and will do everything we can to assist you. Contact us via our support platforms and we'll work with you to address your concerns as quickly as possible.
If you are not a Sling Money user and see unauthorized transactions with Sling Money
The fastest way to resolve this is to contact your bank and inform them that you do not recognise the transactions made with Sling Money. They will then contact us directly.
How long does it take for a dispute to be solved?
A transaction dispute occurs when a customer contests a charge or transaction made to their account, usually with a bank, credit card issuer, or payment service provider.
Bank Card disputes (Visa, Mastercard) - Typically 45 to 90 days
General
If we do not cover a specific topic that might be useful to Sling Money users in Croatia, feel free to contact us via our social media platforms.
What promotions are available in Croatia?
None at the moment.
Are invite codes available in Croatia?
When your account is activated, you will have access to an invitation code that can be used to invite your friends to join Sling Money. See how to use them.
Is Sling Money going to be hosting an event in Croatia?
We do not have any events scheduled now, but we hope to come to Croatia in the future.
What payment methods do you not support in the Croatia?
Local payments providers like Pivo are not compatible with Sling Money
We do not support cash deposits or credit cards.
Can I use Sling Money for business or to purchase goods and services?
Sling Money is currently not a business service, so it does not support issuing invoices, savings, lending, taxes, etc.
If a merchant agrees, you can purchase your goods by paying them via Sling Money or a Sling Link.