We are sorry to hear that you have not had a pleasant experience with Sling Money.
Before making a formal complaint, please contact us using the chat in the Sling Money App or by email at [email protected]. Many issues can be resolved quickly at this stage.
If you remain dissatisfied, you may file a formal complaint. We recommend reviewing the attached Complaint Submission Instructions to make sure your complaint includes all the necessary details.
Raising a complaint
To submit a formal complaint, email [email protected] with the subject line “Formal complaint.”
Your complaint must include:
Your personal details: full name and contact information (address, phone number, email)
A clear description of the complaint: what happened, when it happened, and why you are dissatisfied
Any relevant documents such as transaction references, receipts, or prior communication
Your expected outcome: how you would like the issue resolved
To make the process easier, please download and complete our Complaint form (linked below) and attach it to your email.
What happens after you submit
We will acknowledge receipt of your complaint within 5 business days,
A member of our team will review your complaint based on the information you provide and our records,
You will receive a response within 25 business days explaining whether we will:
Resolve your complaint in the way you requested,
Reject your complaint and explain the reasons,
Offer an alternative resolution
There is no cost for filing a complaint.
Tip: Providing as much detail as possible will help us review your complaint faster.