If you're having trouble with your Sling Card, check how to fix some common problems below. If it continues, please contact support.
Why your payment might decline
Not enough in your Sling Balance: check your balance and add money if needed
Daily spending limit reached: try again the next day
Merchant does not support virtual cards: some merchants do not accept virtual debit cards
Security review: your transaction may be under review for your protection
If your payment continues to be declined, please contact support.
Why your payment is pending
A pending payment means the merchant has authorized the transaction but has not finalized it yet. This is normal and usually finalizes within 1 to 3 business days.
If a payment has been pending for more than 3 business days, please contact support.
Track a refund
Most refunds appear in your Sling Balance within 5 to 10 business days. The exact timing depends on the merchant.
If your refund has not appeared after 10 business days, please contact support.
If you see a transaction you do not recognize
Lock your Sling Card to stop transactions
Review your transaction history to check for any details you may have missed
Contact support immediately so we can help
We’ll investigate the situation and make sure your account is protected.