If you are having trouble with your Sling Card, check the sections below for help with common issues. If your issue persist, please contact our support.
Why was my payment declined?
Not enough Sling Balance — Check your balance and add money if needed
Daily spending limit reached — Try again the next day
Merchant does not support virtual cards — Some merchants do not accept virtual debit cards
Security review — Your transaction may be under review for your protection
If your payment continues to be declined, please contact support.
Why is my payment still pending?
A pending payment means the merchant has authorized the transaction but has not finalized it yet. This is normal and usually finalizes within 1 to 3 business days.
If a payment has been pending for more than 3 business days, please contact support.
When will my refund appear?
Most refunds appear in your Sling Balance within 5 to 10 business days. The exact timing depends on the merchant.
If your refund has not appeared after 10 business days, please contact support.
What is this transaction?
If you see a transaction you do not recognize:
Lock your Sling Card right away to prevent further charges
Review your transaction history to check for any details you may have missed
Contact support immediately so we can help
We’ll investigate the situation and ensure your account is protected.