We're sorry to hear that you haven't had a good experience with Sling Money. Before making a formal complaint, please contact us using the in-app chat or by email at [email protected]. Many problems can be fixed quickly at this stage.
If we can't fix your problem, you can file a formal complaint. We recommend reviewing the attached Complaint Submission Instructions to make sure your complaint includes all the necessary details.
Make a complaint
To submit a formal complaint, email [email protected] with the subject line "Formal complaint." There is no cost to file a complaint.
Your complaint must include:
Your personal details: full name and contact information (address, phone number, email)
A clear description of the complaint: what happened, when it happened, and why you're dissatisfied
Any relevant documents: for example, transaction references, receipts, or prior communication
Your expected outcome: how you would like us to fix the issue
To make the process easier, please download and complete our Complaint form (linked below) and attach it to your email.
What happens after you submit
We'll acknowledge receipt of your complaint within 5 business days.
A member of our team will review your complaint based on the information you provide and our records.
You'll receive a response within 25 business days explaining whether we will:
Resolve your complaint in the way you requested
Offer an alternative resolution
Reject your complaint and explain the reasons